Get ready for GenAI on your UEM (Unified Endpoint Management) platform!
Computerworld.com reported that “Upcoming generative AI features in unified endpoint management tools have the potential to bring new efficiencies and insights — but also to wreak havoc with enterprise systems and employee devices. Here’s how IT leaders can prepare. Generative artificial intelligence (genAI) capabilities and features are coming to unified endpoint management (UEM) platforms — in fact, some are already here — and technology and business leaders need to be prepared for the challenges they might face.” The April 22, 2025 article entitled “GenAI is coming to your UEM platform: How to prepare” (https://www.computerworld.com/article/3845242/genai-is-coming-to-your-uem-platform-how-to-prepare.html?utm_campaign=editorial&utm_medium=browser_alert&utm_source=subscribers) included these examples:
ManageEngine has made its in-house AI-based assistant, Zia, an integral part of its UEM solution, Endpoint Central. Through natural-language interactions with the “Ask Zia” chatbot, IT teams can tap into AI-powered insights, intelligent report generation, and AI-enabled remote support.
Upcoming features for the platform include genAI-powered management and security automation. GenAI capabilities will be integrated through Ask Zia, and additional features will be aimed at enhancing device performance optimization and security incident management.
Microsoft offers Copilot for Windows Autopatch in its Intune UEM product, which enables AI-driven guidance through every update management stage, from planning and deployment tracking to issue identification and remediation. The genAI tool provides actionable insights so teams can keep endpoints secure and up to date with minimal disruption, according to the company. Other available or upcoming Intune features include Copilot assistance for multiple device queries, endpoint privilege management, and policy management.
BlackBerry’s mobile threat defense capability for UEM uses AI and machine learning models for scoring apps and URLs to check for malware and malicious sites and phishing incidents. The company says it is evaluating genAI use cases across both servers and apps for inclusion in future releases, with an emphasis on maintaining customer data privacy. A spokesperson declined further comments on these roadmap features or the approximate timeframe of release.
Industry watchers also point to improved script generation, natural-language data extraction and analysis, and end-user support as likely applications for genAI in UEM tools.
Interesting! What do you think?